Terms & Conditions

Acceptance of Terms:
By using our website and services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service, our Privacy Policy, and any additional guidelines or rules applicable to specific features or services offered by Siktha.

Products and Services:

• Product Information: 
  We strive to provide accurate and up-to-date information about our products, including ingredients, usage instructions, and potential benefits. However, we cannot guarantee the accuracy of all information and cannot warrant to any claims made on the website. 
• Order Acceptance: 
  Orders placed through our website are subject to acceptance by Siktha. We reserve the right to refuse or cancel any order for any reason, including but not limited to inaccuracies in product descriptions or pricing errors.
• Siktha Use & Disclaimer: 
  Please read the instructions carefully before use. Ensure the candle is kept away from children. Never leave a burning candle unattended. Handle the candle with caution and care. Tuck in your finger in the oil pool and ensure it’s at a safe temperature before applying to skin to avoid burns. Consult your dermatologist or physician before use, and perform a patch test beforehand. Discontinue use if any irritation or reaction occurs, and cleanse the affected area and take suitable measures after consulting your dermatologist. Siktha Products and its brand Siktha bears no responsibility for incidents on your part.
• Product Disclaimers: 
  By using our products, you acknowledge and accept that their use is voluntary and at your own risk. We make no guarantees regarding individual outcomes or ingredients and recommend consulting a professional before use. You release Siktha Products and its brands from any liability for damages or injuries resulting from product use and agree to indemnify us against any claims. We advise patch testing before full application. These terms are subject to change without notice. If you disagree, please refrain from using our products.

Payment and Billing:

• Pricing: 
  All prices listed on our website are in INR [Currency] and are subject to change without notice. All prices are including GST. 
• Payment Methods: 
  We accept various payment methods as indicated on our website such as Credit cards, Debit cards, UPI, Cash on Delivery, Net banking. By providing your payment information, you authorize us to charge the specified amount for your order.
• Payment Policies:
  By utilizing our website for payments, you acknowledge that we bear no responsibility for the transfer of funds, the lack thereof, or any potential freezing of funds between your bank and the payment partner. You further acknowledge that we are not liable for the handling of data shared with the payment partner during the payment process.
  
  We will only authorize a transaction upon receiving confirmation from the payment partner regarding the payment. You agree that we are not responsible for coordinating the transaction. Furthermore, if we receive notice from our payment partners about suspicious or fraudulent activity associated with your account, you agree that we have the right to restrict your access to our website. It is your responsibility to prove that the transactions or activities were not fraudulent.
  
  You agree to use only your own payment information, such as credit cards, debit cards, or UPI IDs, or payment information for which you have legal authorization.

Shipping and Delivery 

• Shipping: 
  We aim to process and ship orders promptly. However, shipping times may vary due to factors beyond our control. We offer shipping options and estimated delivery times on our website. 
• Delivery: 
  Once your order is shipped, the responsibility for delivery lies with the chosen shipping carrier. We are not liable for any delays, lost packages, or damages incurred during shipping.

Please refer to our shipping policy for more information. 

Returns and Refunds 

Please refer to our separate Return and Refund Policy for detailed information on how to initiate a return, the conditions for accepting returns, and the refund process.

User Accounts

• Account Creation: 
  In order to access certain features or services, you may need to create a user account. You are responsible for maintaining the confidentiality of your account information and agree to accept responsibility for all activities that occur under your account. 
• Account Termination: 
  We reserve the right to terminate or suspend your account at our discretion, without prior notice, if we believe you have violated these Terms of Service or engaged in any unauthorized or fraudulent activities.

Intellectual Property 

All content, including text, images, graphics, logos, and product names, are the property of Siktha. You may not use, reproduce, distribute, or modify any content without our express permission.

Privacy Policy 

• By submitting any content, feedback, or reviews regarding our products on the website, our social media pages or through our customer care team, you are granting us an enduring, global, non-exclusive, royalty-free, transferable right and license to utilize, reproduce, exhibit, and generate derivative works from such content/feedback/reviews in all media formats worldwide, in accordance with our privacy policy.
• You are solely responsible for your interactions with other users of the Website and any content you post or transmit on the Website.
• When you use our website, you may also utilize services from our affiliates or third-party providers. Your use of these services is governed by their respective agreements, and you explicitly agree to adhere to them.
• You may need to utilize third-party payment gateways for transactions on our website, whether it’s for payments to us or other vendors. Payment processing will adhere to the terms, conditions, and privacy policies of the payment processor, alongside this User Agreement, and you expressly consent to comply with them.

Limitation of Liability 

Siktha shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or services. Please consult your physician before use of any products as a precautionary measure. 

Changes to Terms 

We reserve the right to modify or update these Terms of Service at any time. It is your responsibility to review these terms periodically. Continued use of our website and services after changes have been made constitutes acceptance of the revised terms. By accessing our website and using our services, you agree to abide by these Terms of Service. If you have any questions or concerns, please contact our customer support team at at [aromas@siktha.com] or [+91-9999108563]. Our customer support hours are 10 am to 6 pm from Monday to Saturday.

Disclaimers: 

• You consent to refrain from utilizing this website and the products for any purpose that could potentially result in liability for us or constitute a criminal offense in any manner.
• You agree to indemnify us and our associates against all damages, liabilities, costs, claims, expenses, legal fees, fines, penalties, and any form of economic loss (including loss of reputation) arising from your breach of this User Agreement or any actions taken on your behalf or due to violations of applicable laws. This provision remains in effect even after the termination of this Agreement.